Frequently Asked Questions
Mainland UK
If an order is placed and payment is received by 2pm we will aim to despatch the same day, orders received after 2pm, over weekends and bank holiday periods are processed for despatch on the next working day. Your order will be delivered using our chosen courier.
We will use a tracked service and a signature may be required for you to receive goods. A confirmation of despatch email and the parcel tracking number will be sent to you once the order has left our warehouse.
You will receive an email or text with the tracking information on it.
Currently this website does not ship internationally
Please make sure to track your order using the link sent to you on despatch, there might be a delay. Alternatively, use our form and we'll try and find out what has happened.
In our experience Olang shoe sizes are slightly smaller and we would suggest that you buy a size larger than you would normally buy. Please note the boots are made in euro sizing which does not exactly match UK sizing. Please look at our size chart on each product page to check the size you should buy.
Suede or nubuck leather boots can be maintained with a suede or nubuck spray that is available in many shoe, sports, outdoor and camping stores. We would recommend that your boots are sprayed regularly to ensure maximum protection.
Oiled leather boots can be maintained with a suitable spray or wax.
Synthetic boots can be cleaned with a damp cloth and mild detergent.
Note: We do not suggest washing with anything stronger than mild detergent or placing the boots in a washing machine, always dry boots naturally never use a tumble dryer or place boots on a radiator.
We cannot guarantee that any Olang boot will keep your feet warm under all circumstances. The ability to stay warm differs from person to person and has to do with blood flow through the capillaries. We would suggest you do not use cotton socks as the cotton stores perspiration and can lead to the foot feeling cold. Always step in to dry boots with warm feet for the best effect.
Often moisture in the boots builds up from perspiration. The ‘welly’ sole boots are waterproof up to the stitch line, but do not ventilate and that may cause perspiration. To test if the boot is leaking, ensure the liner is dry, place the boot in to a container of water up to the stitch line. Please note the zippers used on the boots are not waterproof.
If you have a complaint, we would suggest you first contact the shop where you purchased your boots. The retailer will handle the complaint and whether it is covered by the warranty. If necessary they may need to for our advice and we may request the boots be returned for assessment, you will need to supply the receipt of purchase. If the purchase was made outside of the UK please contact the manufacturer using:
Vibram were the first manufacturer to use rubber with a treaded sole. With 60 years experience they are at the forefront of design and development in rubber and plastics. Each sole gives the maximum performance, grip, durability and comfort. All soles are tested under hard and difficult conditions to ensure they perform whatever the weather.
This is authentic shearling from the Scottish Highlands, double faced, offering the perfect combination of comfort and thermal insulation.
All the different types of leather used in the construction of Olang’s uppers are tanned with sustainable technologies to reduce the environmental impact. They are treated to become water repellent. The surface of the leather gets a specific finish that is resistant to water penetration and absorption.
The OC System helps you stay a step ahead. The non-slip system is built into many of the Olang winter footwear styles, blending fashion and function. The non-slip system increases grip, helping you to walk comfortably and keep a firm footing on icy surfaces. The system features stainless steel studs and a framework created with special flexible polyurethane that is durable at even the most extreme temperatures. These studs can be turned over in slippery weather conditions, providing good grip on slippery surfaces. The brackets can then be turned back so that the spikes disappear. The OC system Key: makes it easy to use the OC system. Use the unique design to flip the OC system ON or OFF in a flash.
The spare parts for the OC system used on Olang boots can be purchased separately. There are numerous types of OC spares which vary across styles and seasons, because of this we do not list the spares to sell online. Please use our form to send an email to us with the model name of your boots and we will identify the correct spare part for you. If you are unsure of the model name we will ask you to send a photo of the sole and the boot side on to help us.
Every year new snow boots are delivered to our stockists from September to December. Ask your local retailer what styles they are planning to stock.
Replacement parts are available on the website. Please click on accessories and you will find all our spare parts. If you cannot find what you are looking for please
The nose pads on the glasses can sometimes fall off. This can happen due to sweat penetrating the adhesive; sweat can be quite corrosive. We advise that you use a cyanoacrylate glue when reapplying your nose pads. This is generally referred to as 'super glue'.
We have a 2 year warranty system in place on all products. Firstly contact the dealer where you purchased the item from. Email them a photo of the fault along with proof of purchase. If this is not possible or you purchased the item from us please use the form to email us so that we may advise how to proceed. Please note we can only handle warranty issues for products purchased from UK dealers.
SALICE products are covered by a 2 year warranty from date of purchase.
Please locate the model of sunglass on our website and click on the lens changing instructions within the product description.
Replacement lenses are available on the website. Please click on the Salice Brand page and you will find all our lenses and spare parts. If you cannot find what you are looking for please
It is only recommended to use a Salice Lens Cleaning Cloth, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
It is not recommended to drive in any of the RW or RWP lenses.
There is a crash replacement system available for Salice helmets and sunglasses please visit for more information
Helmets have a limited life span and should be replaced after 3 years, regardless of visible signs of wear. Long term exposure to UV light can damage or degrade the materials, also plastic parts on the helmet will degrade over time.
The purpose of the helmet is to absorb impact, should this happen this may cause partial destruction of the shell which is not always visible. In case of a crash, replace the helmet even if it doesn’t show any visible signs of damage. Please note we have a crash replacement system.
We recommend you don’t apply any stickers to the helmet. The helmet can also be damaged by solvents, cleaning products, paint or other materials. Do not leave the helmet close to heat or exposed to direct sunlight for a long time.
To get the right size helmet measure around your head above your eyebrows and your ears. Make sure the tape measure goes around the largest part of the back of your head. This will give you the circumference of your head so you can select the correct helmet size.
We don’t have any helmets with MIPS or similar – The reason that Salice don’t use MIPS is because the helmets are rigorously tested to the international standards and tests set out by the European Committee for standardization and they feel this is correct and sufficient. Although there are many tests for MIPS, until CEN adopt MIPS as part of the standard they don't feel it’s necessary to have helmets with MIPS.
If you are team or an individual and you are based outside the UK please direct your sponsorship requests to – otherwise please contact us through the page on our website.
Never knowingly undersold, Never beaten on price...familiar strap lines.
We are the UK distributors of Salice Products and as such we set the Sterling RRP. The RRP is based on providing, not only a good product to our customers but also a good customer service experience every step of the way. This means that we support our UK bricks and mortar stockists as well as our UK online retailers. We believe that walking into a shop to try on a product and buying from that shop is essential to the success of UK retail and makes sure that our end customer has a positive brand experience. We believe the RRP for Salice products is a fair price to the end user, taking into account many costs, product development, logistics, VAT, corporation tax, customer service, marketing.
We all know that when shopping online pricing can vary. We all want the best product for the best price.
At Salice UK we bring you great products and we want you to feel that you can buy from us at the best price too.
So in a nutshell if you can prove to us that you can buy the product at a cheaper price, including postage and duty but you would prefer to buy with confidence and after sales support from a UK business, we will match the price and still give you the great after service you would expect from a UK business established since 1976. Please use the form on our website.
Only wash when you have to for the sake of the environment!
Small stains can often be removed with a damp cloth. To air out, you can simply hang the garment outside for a few hours.
Wash only in the gentle program at a maximum of 30 degrees
Close all Velcro fasteners, straps and zippers. If possible, wash with a mild, non-biological detergent for outdoor clothing. DO NOT use fabric softener! . . instead, it is better to set an additional rinse cycle in the washing machine. So the detergent is rinsed out really thoroughly and the garment is extra soft
Do not throw in the dryer!
Hang on a hanger to dry. Things may dry faster inside out, especially for gloves.
This keeps the garment waterproof and breathable
The durable water repellency finish is the main reason our snowsuits are breathable. This effect wears off after several washes, but it can be easily reactivated.
Reactivate the DWR impregnation of our snowwear:
Simply put a damp cloth on the outside of the fabric and iron over it at LOW temperature. As if by magic, the heat reactivates the water-repellant properties. Make sure not to iron too hot, because that would ruin the fabric!
Individual care instructions:
In each of our items of clothing you will also find your own instructions on how to best treat your item of clothing so that you can benefit from it for a long time. You will also find information there, such as the exact material composition, the water column, whether you can dry clean, etc. Most of the time, the label is on the inside of the right side seam.
Please use the video on our page to measure your child and then scroll through the to choose the correct size.
In general the covers can be used on a variety of sized helmets as the helmet covers are made from Lycra®, which will easily stretch over most helmets. However, there are some helmets with visors or others with large attachments for locating goggles that may make it difficult to fit the helmet covers.
All Coolcasc helmet covers are one size fits all. They are made from Lycra®, which is very stretchy.
It´s easy on helmets with ‘hard ears’. You just have to slide the cover over the helmet and fit it to the helmet edges, the elastic around the edge of the cover will help to keep the cover in place. With regards to helmets with soft ear pads, you should make a small cut in the COOLCASC fabric, in the area next to the end of the ear pad and pass the webbing strap through the hole, ensuring that the helmet cover covers the entire earflap. This is not essential but can help the cover to fit better.
The Coolcasc range is designed to fit a large range of helmets; they should fit most ‘open-face’ style motorbike helmets.
The current COOLCASC collections are designed for any helmet; being made out of Lycra® fabric, they stretch and adapt well and can be used on bike helmets. There is also a specific ‘cool bike’ collection, designed for optimal fit, in a range of different fun patterns and colours. Customised covers can also be made in this bike shape, these can be found under the "Groups" section of this website.
We can print your design or logo on helmet covers, please visits
The LED helmet cover is powered by two CR2032 button batteries.
Locate inside the cover a small pouch with cables coming out. With a small cross head screwdriver remove the cover and replace the batteries.